1) For all single specimens, complete series or postal history documents, with catalogue quote higher than 100,00 euro, a Photographic Certificate is always issued. We sign the specimens exclusively when a Photographic Certificate is issued. Therefore, there are no stamps or postal history documents with our signatures and without certificate.

2) For counterfeit, repaired or manipulated specimens, at our discretion, a Negative Photographic Certificate is issued, in compliance with the law 09/2004, amendment to paragraph 33, punishing people who hold or sell counterfeit stamps, even if they are no longer current (art. 459 of Penal Code).

3) Our fees do not include 21 percent VAT, 4 percent social contribution (as per Law 335/1995) and postal, insurance and packaging charges. Possible further costs (telephone and transport costs, debt recoveries, special investigations, philatelic expert advices, legal charges etc.) will be charged to the cost.

4) For Italy, the expertised material is returned to the sender cash on delivery according to the amount of the valuations carried out; for foreign countries, on the contrary, advanced payment is required subject to our invoice and of the international banking coordinates.

5 ) The expertised material is usually returned to the sender within 3-4 working days from the date of receipt. The necessary time can nevertheless be longer in the case of particularly challenging pieces or big collections.

6) We receive customers at our office by telephone appointment only, on Tuesday (9.00 am-8 pm), Wednesday (9 am – 8 pm) Saturday (9 am – 8 pm) and Sunday (9 am – 8 pm). On Monday, Thursday and Friday the office is closed to the public but we are nevertheless working.

7) No advice or photographic certificates can be carried out without the original specimen. We therefore kindly ask you to hold back from sending faxes, photocopies, photographs or scannings.

8) Two copies shall be made of the material sent for expert’s valuation. One copy shall be kept by customers as a receipt, while the other shall be signed and included in the parcel together with the original stamps. We suggest you to make always use of Conventional Insured mail. Before sending the material, we kindly ask you to send an e-mail or to make a personal call.

9) The material travels at customer’s own risk. Expertised material delivery is in any case considered to be effected by dispatching from Post Office. Dr. Terrachini considers himself to be totally free from all duties and commitments with delivery notice submission, as well as from responsibilities derived from parcel violation, deterioration, stealing or loss during postal transportation.

10) The material sent will be kept at our place at sender’s own risk. If you want to insure the philatelic material against fire, flood, theft, robbery and loss during the period necessary for the valuations to be made, current market insurance rates will be applied (exclusively on request).

11) In the case of objection of our Photographic Certificate of Authenticity, of Standard Quality or Higher Quality certificates, we will refund two times our fee only after customer’s production of two adverse certifications made by philatelic experts (registered at CCIAA and/or at the Court of Justice). We therefore suggest to keep our invoices for at least 10 years. We can in no way be held responsible for our Negative Photographic Certificates and for their possible incorrect use. They only represent the complete elimination from the philatelic sector of a product totally, or partially, counterfeit or manipulated, and therefore of no commercial value.

12) In the case of objection of our Total Guarantee Certificate, due to non-sale or wrong purchase in consequence of our unintentional expert mistake, we will refund the 40 percent of reference catalogue quote during the first three years from Total Guarantee Certificate issuing, the 30 percent from the 4th to the 7th year and the 20 percent from the 8th to the 10th year, in addition to our fee reimbursement. In this case, compensation will be made only after customer’s production of three adverse certifications issued by philatelic experts (registered at CCIAA and/or at the Court of Justice).

13) Private citizens are granted 10 percent discount on fees after 10 certificates issued for each single sending. For eBay and Delcampe operators 10 percent discount is granted only after communication of the nickname. In the above websites, the main sale and purchase activity shall be the philatelic one. AFIP dealers and the Auction Houses are automatically granted 50 percent discount on fees. Non-AFIP Italian dealers and unknown foreign dealers are kindly requested to attach (only for the first time) a copy of Chamber of Commerce registration.

14) The sending or the delivery of the material to be expertised and/or evaluated implies sender’s, or anyone acting for him/her, knowledge and acceptance of the above conditions. All disputes will be settled by the Court of Genoa.